Failed payment flow

How to set up Failed payment flow?

When a payment fails for an auto-charging subscription, RecurrinGO allows you to configure how the system should handle the failure. You can define the number of payment retries, the retry frequency, and the action that should occur if the retries fail.


Steps to Set Up the Failed Payment Flow:
Configure Maximum Payment Retries


Set the maximum number of times RecurrinGO will attempt to retry the failed payment before taking further action.

Set the Retry Frequency


Choose how often RecurrinGO will retry the payment (e.g., every minute, day or every 2 days) until the maximum number of retries is reached.

Select Post-Retry Action


Decide what happens if all retry attempts fail:

Pause the Subscription: The subscription will be paused until further action is taken by the customer or merchant.
Cancel the Subscription: The subscription will be canceled automatically.
Skip failed order: The failed order will be skipped, and the subscription will continue with the next scheduled order.



To contact us you can use e-mail support@recurringo.com or via Live Chat

Updated on: 12/11/2024